Refunds and billing
Fourteen days, no reason required.
The policy
If you are unhappy with Pro for any reason, email us within 14 days of a charge and we will refund it in full. You do not need to explain why.
How to request one
Email [email protected] from, or quoting, the billing email address you used at checkout. That is the only detail we need to find the payment.
Timing
Refunds are issued through Stripe to the original payment method. Stripe typically returns funds within 5 to 10 business days, depending on your bank.
UK and EEA withdrawal right
If you are a consumer in the UK or EEA, you have a statutory right to withdraw from a digital services contract within 14 days. This policy meets or exceeds that right, and using the product during the period does not remove it.
Cancelling is not the same as a refund
Cancelling stops future charges and leaves your access active until the end of the period you have already paid for. You can cancel at any time from the Stripe billing portal. After the 14-day window we do not refund unused time on a period that has already started.
What happens to your data
Nothing of yours is deleted by a refund, because we are not holding it. Your résumé, profile and key stay in your browser. Pro features stop working when the licence lapses; the free workflow continues.